Super Sun Market is committed to provide our customers with a peace of mind when purchasing from us. Most items shipped from Supersunmarket.com can be returned within 3 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 3 days of receipt of shipment due to damages or quality issues ).
If your product falls under the below special categories, additional terms may apply:
Special notes on Replacement and Refund:
Due to shipping and duty tax cost, if you receive product(s) that is damaged, missing, expired, defective or have quality issue, we will process the refund for the product(s).
If your package is returned due to personal reason, we will not be able to refund you.
Important Return Information
Received product with issues?
If you receive products that is defective, damaged, expired, or have quality issue, you may request to return the product within the allowed return period. Super Sun Market will process your request within 1-3 business days.
If the item is in stock, you have the option for a refund or a replacement.
If the items are out of stock, we will process a refund for you.
Can I return anything I want?
Items with following conditions are not eligible for return:
- Due to the safety of our customers, consumable product such as food, snacks, dry goods, health supplements, fresh produce, and prepared goods are not eligible for return, unless product is defective or have quality issue.
- Products that are misuse, damaged, modified, or is in unsellable condition due to customer tampering.
- Products that are missing parts, missing or altered labels, missing or altered serial number.
- Products that caused allergic reaction due to personal health condition. If you are not familiar with the product, we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product.
- Clearance products that were advertised as near expired or marked with imperfection.
- In order to protect our customers, products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return, unless product is defective or have quality issue.
- All sales are final and cannot be refunded or exchanged. Items due to transit damage may be subject to return after inspection.
Who pays for return shipping?
If you are returning the product due to the following reasons, we will send you a free return shipping label:
- Product was damaged during shipping
- We sent you the wrong item
- Product is expired upon delivery
- Product is defective or have quality issue.
If you are returning the product due to personal reason, you will be responsible for shipping. Reasons such as:
- Purchased wrong item, wrong size, wrong color, etc.
- Purchased too many, or no longer need it
- Unable to use the product due to allergic reaction. (Eligible products only)
- Don’t like the product, buyer’s remorse, etc.
1. All returns must have an RMA number. Please email our customer service team at firstname.lastname@example.org to request an RMA (Return Merchandize Authorization) number. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.
- If returning for personal reason, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. Opened or product no longer in “New” condition, may result in a 15% restocking fee or more, or refusal of return service at Super Sun Market`s sole discretion. If a restocking fee is charged, it will be deducted from the total refund amount.
- If we do not receive your return within 3 business days from the date RMA was issued, the RMA will be cancelled.
- Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Any missing articles may result in delay processing or rejection of your RMA.
2. Once we’ve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Super Sun Market. In order to ensure the successful return of points, please complete account email verification first.
- If you have any question or concern regarding the authenticity of the product you received, please contact our Customer Service. We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic.
- If you experienced discomfort or have any medical issues, please stop using or consuming the product and seek medical attention immediately.
- Written proof from a certified physician is required if you believe there is quality issue with the product that caused it.
- Super Sun Market is not liable for any issue with consumable products that are improperly stored.
- All product pictures are for reference only. Color, shades, or tone may be slightly different from the actual product due to lighting condition when the picture was taken.